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How to Communicate Better Being a Flight Attendant means interacting with Passengers. It is the same in a Cabin Crew Interview; you must interact with the interviewers. If you don't make a positive impression on the interviewer you will never get to be a Flight Attendant so it's THAT important. This Article is a basic introduction to some communication skills that will get you a job as a Flight Attendant. Types of Communication. There are basically two relevant types of communication in dealing with passengers- Verbal and Non-verbal (there is also written but try and leave the guy in 23B a note about not having his vegetarian meal and see how that works out ;-). Verbal Communication With Verbal Communication there are two things to consider TONE OF VOICE CHOICE OF WORDS It’s obvious that if you sound annoyed or angry the passenger or interviewer will not feel positive towards your comments. Also be careful of sounding flippant or boastful as this too is a put-off. Sarcasm is of course the biggest turn off for most people. Actively listen to what the interviewer/passenger has to say and respond in an interested , friendly but professional tone. Same at the interview, practise these skills as they aren’t natural to some people. It’s also true that the tone or timbre of your voice is important although harder to personally gauge. Ask people's opinion on how “pleasant” your voice is. Try varying your tone and pitch. Chose your words carefully! You should never belittle or embarrass a passenger; you should never appear bossy or dismissive in your response. When dealing with passengers and interviewers these are very important to how you are perceived and this is down to your verbal and non-verbal communication skills.. Non Verbal Communication How you dress and look Of course this is just as important and Flight Attendants will have uniforms. Make sure you read our articles about dress and make-up to get some more detail. How long and how much eye contact you should make Eye contact shows that you are interested in what the person has to say. Don’t over do it , you might be seen as staring. Gestures & Body Language Be careful as gestures are interpreted differently with various cultures. Don’t fold your arms or lean against the cabin door , as I saw on a recent flight. Leaning forward to engage the person you’re talking to will show your interest. If you are tall, bend or stoop so that you are at the same level as the person you are talking to. Turn your whole body to face the passenger and not just your neck. Posture Don’t slouch , slump or show the soles of your feet (especially rude in some parts of the world) Smell It pays not to stink , it’s great to smell nice. Smell nice. Be mindful of body odor. Perfume is a personal choice so make sure you don’t over do it, the plane is a small enclosed space. Facial Expressions SMILE, don’t frown , don’t roll your eyes. Conclusion Good communication is the basis of passenger satisfaction and as such it is essential you demonstrate your ability to communicate in your interview. |
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| The single most important skill required by a Flight Attendant |
Whether working as a Flight Attendant or attending a Cabin Crew interview your
greatest asset is how you communicate. There are two basic types of
communication: verbal and non-verbal.
greatest asset is how you communicate. There are two basic types of
communication: verbal and non-verbal.
© A love 2008