Flight Attendant interview questions

What questions do they ask at Flight Attendant Interviews

Of course different airlines conduct interviews differently. Some are one to one
but most have a panel of interviewers (usually between 3 and 6).
However,
not all will ask questions. Some are just there to observe or are there for
research purposes. Sometimes, the observers will assess from a 3rd person's
view/angle and the panel will discuss and even take a vote (funnily enough
almost like the American Idol judges)

Questions will vary with airlines and cities the interview is conducted
although there a few common or general ones which are frequently used. Below
are some common questions with suggested answers.

Q: Why do you want to be a flight attendant?

A: I love to travel and my outgoing personality enables me to interact well
with people; strangers alike. I also like to play host and being a flight
attendant presents a great opportunity.

Q: Why would you make a good flight attendant?

A: I enjoy interacting with other human beings and anticipating their needs
is second nature to me. I am flexible and don't have to stick to routines.
I'm independent and practise a lot of initiatives.

Q: Would you be willing to relocate?

A: YES YES YES! That's the part where I'm flexible too (Even if you aren't,
tell them that you are)

Q: How do you handle stressful situations?

A; I handle stress well as I am cool headed. I am not rash and have a habit
of thinking things through carefully.

Q: Tell us a time when you had to solve a problem within a group of people.
How did you solve it, and what was the outcome?

A: (Think of your last or previous job, and give an example with that)

Q: What is the difference between good customer service, and exceptional
customer service? What do you consider exceptional customer service?

A: It is easy to provide good customer service. Usually by not making a
mistake is good enough for many. Exceptional customer service will not only
make the customer feel satisfied but usually compel him/her to commend or
compliment the staff in writing. It is a service that exceeds the customer's
expectations.

Q: How would you handle a complaint?

A: Firstly, I would show that I am concerned; that I'm willing to listen to
find out what had happened. It is important to let the complainant speak
(this shows I care) and digest the whole situation before offering help or
solution. Then I would assure him that I would investigate the matter and
try to offer some form of compensation or assistance for rectification.

Q: What are your strengths and weaknesses?

A: I am an optimist who has a good outlook on life and thus smile easily.
(If you know a foreign language, you should mention it) My weakness is I
love to eat and hence need to really refrain sometimes so that I won't put
on too much weight.