| What questions do they ask at Flight Attendant Interviews Of course different airlines conduct interviews differently. Some are one to one but most have a panel of interviewers (usually between 3 and 6). However, not all will ask questions. Some are just there to observe or are there for research purposes. Sometimes, the observers will assess from a 3rd person's view/angle and the panel will discuss and even take a vote (funnily enough almost like the American Idol judges) Questions will vary with airlines and cities the interview is conducted although there a few common or general ones which are frequently used. Below are some common questions with suggested answers. Q: Why do you want to be a flight attendant? A: I love to travel and my outgoing personality enables me to interact well with people; strangers alike. I also like to play host and being a flight attendant presents a great opportunity. Q: Why would you make a good flight attendant? A: I enjoy interacting with other human beings and anticipating their needs is second nature to me. I am flexible and don't have to stick to routines. I'm independent and practise a lot of initiatives. Q: Would you be willing to relocate? A: YES YES YES! That's the part where I'm flexible too (Even if you aren't, tell them that you are) Q: How do you handle stressful situations? A; I handle stress well as I am cool headed. I am not rash and have a habit of thinking things through carefully. Q: Tell us a time when you had to solve a problem within a group of people. How did you solve it, and what was the outcome? A: (Think of your last or previous job, and give an example with that) Q: What is the difference between good customer service, and exceptional customer service? What do you consider exceptional customer service? A: It is easy to provide good customer service. Usually by not making a mistake is good enough for many. Exceptional customer service will not only make the customer feel satisfied but usually compel him/her to commend or compliment the staff in writing. It is a service that exceeds the customer's expectations. Q: How would you handle a complaint? A: Firstly, I would show that I am concerned; that I'm willing to listen to find out what had happened. It is important to let the complainant speak (this shows I care) and digest the whole situation before offering help or solution. Then I would assure him that I would investigate the matter and try to offer some form of compensation or assistance for rectification. Q: What are your strengths and weaknesses? A: I am an optimist who has a good outlook on life and thus smile easily. (If you know a foreign language, you should mention it) My weakness is I love to eat and hence need to really refrain sometimes so that I won't put on too much weight. |
| Flight Attendant Interview Questions with example answers |